Markus (Yong-Min) Jo
Senior User Experience Researcher, mobile.de
“podojo transformed our approach to customer feedback analysis and helped make evidence-based product strategy decisions”
Customer knowledge that compounds as you build.
We build tools and coach your team to work with AI agents in UX research, product operations and product strategy. Together, we build a shared customer knowledge base. AI agents connect new findings with what your team already knows.
Teams we have worked with
From customer evidence to shared knowledge
Your team uses AI agents to connect research findings and customer feedback in a knowledge hub shaped around your products and terminology. You can compare findings, ask questions and trace answers back to the evidence.
Built with your team, in your existing setup
We start with a pilot using your own data. Together, we connect the relevant tools and develop a working solution for a concrete question. We keep refining it as your team uses it. Coaching helps your team adapt and extend the setup with AI agents.
How we work with you
Where we work with your team
UX research
Run unmoderated UX tests, analyze interviews and bring customer feedback into your product decisions.
Product operations
Develop a practical setup for working with agents as a team. We help you connect shared context, recurring tasks and the tools you use.
Product strategy
Map strategic options, make assumptions explicit and design experiments around the riskiest ones. We work with your team to decide what to pursue next.
What changed in our client teams
BoltResearch operations
A non-technical research operations specialist built a complete recruiting app.
It automates the recruiting workflow for 100 interviews a week.
Read the casemobile.deCustomer feedback
30,000 customer reviews a month, patterns within minutes.
Product teams base decisions on what customers write.
Read the caseEntirelyBusiness design
Five business models mapped and their assumptions made explicit.
The work gave the leadership team a shared basis for deciding what to explore next.
Read the caseWhat our clients say
Marek Janetzke
CEO, Lucid Labs
“Stefan has a knack for bringing clarity with the right questions.”
What we are working on
Notes, research and reflections from our client projects and workshops.
- Jochen Ade4 min read
User feedback doesn't scale until recruiting does
How always-on recruiting, combined with podojo's user tests and AI interviews, lets teams scale up user feedback.
Read article - Stefan Haas16 min read
LLM wiki vs. RAG: what the research says about a memory for discovery
What studies of LLM wikis, retrieval and agent memory tested, what we would build for customer research and what we have learned in practice.
Read article - Stefan Haas5 min read
What should a user research agent do?
What we're learning at Bolt about building an AI user research agent on an LLM wiki, and about making shared knowledge work for a team.
Read article - Stefan Haas8 min read
The future of customer research
On AI in customer research, continuous discovery and the work of keeping shared knowledge useful.
Read article
From our workshops
- June 2026Productized Conference, Lisbon. Testing prototypes with agentic AI.
- April 2026AI Camp Berlin. Agentic user research with Podojo.